The Dangle app, gifts and charm suggestions are free, so this policy is about Adopt a charm only. It is run by Niranjan, India.
Delivery
An adoption is delivered digitally. Your name appears on the charm on the website as soon as the payment goes through, and in the Dangle app with its next update. Nothing is shipped.
Cancellation
You can cancel at any time before paying by closing the payment window; nothing is charged. Once a payment has gone through, the adoption is complete and cannot be cancelled, except in the cases below.
When you get a full refund
- Someone else got the charm first. If two people pay for the same charm at the same moment, the second payment is refunded in full. We start the refund ourselves; you don't need to ask.
- You paid but no adoption appeared. Write to supportdangle@gmail.com within 30 days with your Razorpay payment ID (it starts with
pay_). We will either complete the adoption or refund you in full. - You were charged twice for the same adoption. The extra payment is refunded in full.
- We refused your name under our terms before it was shown.
Other cases
Because the adoption is delivered the moment you pay, we don't otherwise refund a completed adoption. If you made a spelling mistake in your name, write within 7 days and we will correct it once, free.
How refunds are paid
Refunds go back to the same card, UPI account or bank you paid with, through Razorpay. They usually reach you within 5 to 7 working days after we start them, depending on your bank.
Contact
For anything about a payment, write to supportdangle@gmail.com and include your payment ID. We reply within 2 working days.